Frequently Asked Questions | JAVA
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Frequently Asked Questions

Yes, we do. Please refer to our Delivery Information page for details and pricing. If you’re not in one of the main centres (e.g. you have a rural address), please contact us for a delivery quote to your address.

We source our furniture from small suppliers throughout Indonesia, India, Malaysian and China and the majority of our ranges are exclusive to us in New Zealand. We also work with several New Zealand based suppliers that offer products complementary to or rustic style and are sourced from similar locations to our existing ranges.

Yes, we offer an in store Layby that we manage ourselves. A 20% deposit is required to establish the layby and customers have 8 weeks to pay the balance. Delivery charges can be added onto the cost of the layby or delivery can be arranged later. Customers can make payments online as well as in store.

Yes - We have gift vouchers that can be purchased and redeemed in store.

We offer a minimum one year warranty on all items purchased.

No, not everything. We have far too many items to show them all on our website and many items are one off pieces that may sell before we have time to put them on our website. We try our best to keep our regular ranges on the website and add new items as they arrive. If you can’t find a piece online that you have seen in store, or if you are after something in particular, contact us and we would be happy to send you photos of items that may meet your needs. Our contact details are:

Phone: 03 3488244 or

Email: info@javafurniture.co.nz.

It is not our policy to provide a refund for a ‘change-of-mind’ - this includes items not fitting into designated space, colours not matching, etc. We are importers of rustic handmade furniture, and natural flaws and imperfections are unique to each piece. We urge customers to choose carefully. We highly recommend taking measurements and being mindful before making a purchase. We will meet our obligations under the Consumers Guarantee Act if goods are faulty. No refunds or exchanges on sale items.

*See our Terms and Conditions for more details on our refund policy.

Yes - we offer an in store Appro service on full-priced furniture and homeware items at our physical Christchurch store. These items must be able to be transported by the customer - we do not deliver Appro items. This means you can make the purchase on Appro and take the item home and if it doesn’t work, return it to our store by the end of the following day for a full refund - discretion can be used on a case by case basis. Items must be returned in the condition they were sold in. To receive these Appro terms you must let our staff member know that you would like Appro applied to your purchase. Appro is not available on sale items, or on purchases from our online store.